indovetFrequently Asked Questions

indovet does not charge fees on deposits or withdrawals. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, the full amount is credited to your indovet balance. Similarly, when you request a withdrawal, we process the full amount to your registered payment method or bank account without deducting platform fees. Your bank or payment provider may charge their own fees; those are separate from indovet and depend on your financial institution's policies.

You can request a withdrawal anytime from your indovet account. We review and process withdrawal requests during business hours, approximately 8 AM to 10 PM Jakarta time, seven days a week. Most withdrawals are processed within one business day of your request. The time it takes for funds to appear in your bank account or e-wallet depends on your financial institution; bank transfers typically take one to three business days, while e-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may be faster. If your withdrawal has not appeared after three business days, contact our support team to investigate.

indovet offers sportsbook markets on major football leagues and tournaments, including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, and international tournaments such as the World Cup and continental championships. We also cover other sports including MotoGP and badminton. Markets are updated in real time as fixtures are scheduled and matches progress. Beyond football, we offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting on Mobile Legends, Free Fire, and PUBG Mobile. Check the indovet app or website for the current list of available markets.

indovet rewards active users through a loyalty tier programme. As you place wagers on our sportsbook, live-dealer tables, slots, and esports markets, you earn loyalty points. These points accumulate and move you through tier levels, each offering increasing benefits such as bonus credits, faster withdrawal processing, and exclusive market access. Your tier status is displayed in your account dashboard. Points are earned on every wager, regardless of outcome. The more you engage with indovet—whether betting on Liga 1 matches, playing live blackjack, or spinning slots—the faster you progress through tiers. For specific details on point values and tier benefits, visit the loyalty section of your account or contact our support team.

You can reach our support team via live chat or email. Live chat: Click the chat icon on the indovet website or app during business hours (8 AM to 10 PM Jakarta time). A representative will respond within a few minutes. Email: Send your question to [email protected] with a clear subject line (e.g., "Account Verification Question" or "Withdrawal Issue"). Include your account email and a detailed description of your issue. We respond to email inquiries within two to five business days. For urgent matters, use live chat. Our team handles account access issues, payment problems, game rule questions, and general inquiries. If your issue requires investigation, we may ask for additional information such as transaction IDs or screenshots.

We protect your personal data using industry-standard encryption during transmission and storage. Your identity documents, address, banking details, and transaction history are encrypted and stored on secure servers. We do not sell your information to third parties for marketing purposes. We share data with payment processors, banks, and regulatory authorities only as required by law or to fulfil our compliance obligations. You can enable two-factor authentication on your account for additional security. For complete details on how we collect, use, and protect your data, read our privacy policy