indovet Terms of Use
When you open an account on indovet, you enter into a service agreement with us. Our Terms of Use outline the rights and responsibilities we share—your obligations when using our platform, our commitment to security and fair play, and the rules governing deposits, withdrawals, disputes, and account closure.
We at indovet operate our sportsbook and casino platform in jurisdictions where local law permits. Our services span football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We support eight payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, e-wallet—to make deposits and withdrawals accessible across Indonesia.
This page sets out our key terms. By using indovet, you agree to be bound by these conditions. We update our terms periodically; we notify you of material changes and request your consent before they take effect. If you have questions about any clause, contact our support team via live chat or email.
Account Opening and Eligibility
To use indovet, you must meet our eligibility criteria. You must be of legal age in your jurisdiction to participate in online gaming and sports betting. We do not specify a fixed age threshold in our terms; instead, we require that you comply with your own jurisdiction's applicable law. When you register, you provide your full name, date of birth, email address, phone number, and proof of identity. We conduct Know Your Customer (KYC) verification to confirm your identity and prevent fraud and money laundering.
During KYC, we may request copies of your government-issued ID, a utility bill or bank statement showing your address, and bank details for withdrawals. We store this information securely, encrypted on our servers. Verification typically completes within 24 hours. If we cannot verify your identity or suspect fraudulent activity, we may suspend your account and return your balance via your original payment method.
Your indovet account is personal and non-transferable
You may not share your login credentials, use multiple accounts, or allow others to access your account. We monitor for account sharing and reserve the right to close accounts that violate this rule.
Deposits, Withdrawals, and Account Funds
We at indovet accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly; your balance appears in your account within seconds of confirmation. We maintain no minimum or maximum account preferences beyond those set by your payment provider.
Your account balance represents funds you have deposited and any winnings from sports betting, casino games, or bonuses. When you place a wager or spin a slot, your stake is deducted immediately. If you win, your payout is credited instantly to your balance. You may withdraw your balance at any time through the same payment channels used to deposit. Withdrawals are reviewed during standard business hours (approximately 8 AM to 10 PM Jakarta time) for compliance and KYC verification, then processed to your payment method. Bank transfers typically complete within one business day; e-wallet transfers may be faster.
We do not charge withdrawal fees. However, your bank or e-wallet provider may impose charges; check their terms. If your withdrawal is delayed beyond the standard window, check your account notifications for any verification requests. We process legitimate withdrawal requests in the order received, provided your account passes our compliance checks.
Bonus Terms and Conditions
indovet occasionally offers bonuses to new and existing customers—welcome offers, seasonal promotions, or loyalty rewards. Any bonus terms are published separately in our Promotions section. Bonuses typically carry wagering requirements (a multiplier applied to the bonus amount that you must wager before withdrawing). We specify the wagering requirement, game eligibility, and expiry date for each bonus at the time of offer.
Bonuses are credited automatically or on request; follow the Terms section of each promotion for claiming instructions. If you breach bonus terms—for example, by withdrawing before meeting wagering requirements—we may forfeit the bonus and any winnings derived from it. Bonuses are non-transferable and cannot be combined with other offers unless explicitly stated.
Key points on indovet bonuses
- All bonuses are optional; no bonus is required to use indovet's core services.
- Wagering requirements and expiry dates apply; read each promotion's full terms before accepting.
- Bonus abuse (e.g., claiming identical bonuses across multiple accounts) results in account closure.
Prohibited Activities and Account Suspension
We at indovet prohibit certain behaviors to maintain a fair and secure platform. You may not:
- Use automated software, bots, or scripts to access indovet or place wagers.
- Engage in fraud, money laundering, or providing false information during registration or KYC.
- Share your account credentials or allow others to use your account.
- Manipulate odds, collude with other users, or engage in match-fixing schemes.
- Place wagers in jurisdictions where online gaming is prohibited by local law.
- Conduct any activity that violates applicable law or our terms.
If we detect or suspect prohibited activity, we may suspend or close your account, forfeit your balance, and report the activity to relevant authorities. We investigate suspected violations thoroughly and provide notice of our findings when possible.
Dispute Resolution and Complaints
If you believe indovet has breached our terms or treated you unfairly, contact our support team immediately. Our English-speaking team is available during business hours via live chat or email. We review complaints and respond within 48 business hours. Most disputes—incorrectly calculated payouts, technical errors, bonus disagreements—are resolved in this initial phase.
If you remain unsatisfied after our response, you may escalate your complaint to our senior management. We maintain a formal dispute log and preserve all transaction records for your case. If we cannot reach resolution, you retain the right to seek arbitration or legal recourse in your jurisdiction, provided you have complied with your local law in accessing indovet's services.
Jurisdiction and Liability Limits
Our services are available only where local law permits. You are responsible for verifying that your access to indovet complies with your jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited; if we become aware that you are accessing indovet from such a jurisdiction, we may suspend your account.
indovet operates under applicable law. Our platform is provided on an "as-is" basis. To the fullest extent permitted by law, we exclude liability for indirect, consequential, or punitive damages arising from your use of indovet. Our maximum liability for any single claim is limited to the amount of your account balance at the time of the incident.
Your Rights and Data Protection
We at indovet respect your privacy and protect your personal data. During KYC, we collect identity, address, and banking information. We use this data solely for account verification, fraud prevention, regulatory compliance, and processing your deposits and withdrawals. We do not sell your data to third parties. Our full privacy practices are outlined in our Privacy Policy, which you can review in the footer of our website.
You have the right to access, update, or delete your personal information subject to our legal retention obligations. To exercise these rights, contact our support team. You may also close your indovet account at any time by requesting account closure in your account settings. Upon closure, we return any remaining balance via your original payment method and retain your data only as required by law.
Terms Amendment and Acceptance
We may update these terms periodically to reflect changes in our services, legal requirements, or operational practices. Material changes—those affecting your rights or obligations—are communicated to you via email or in-app notification. We request your explicit consent to accept updated terms before they take effect. If you do not accept updated terms, you may close your account; continued use of indovet after our notification period constitutes acceptance.
Your continued use of indovet following publication of updated terms means you agree to be bound by them. We encourage you to review these terms regularly. If any clause conflicts with your local law, that clause is severable; the remainder of these terms remains in effect.
Last updated: indovet terms reflect our current practices
These terms were last amended to reflect our payment integrations (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), sports offerings (Liga 1, Piala AFF, Piala Indonesia, Champions League), and casino portfolio (live dealer, slots, esports markets).
Contact and Support
If you have questions about our Terms of Use or need clarification on any clause, contact indovet support. Our English-speaking team is available via live chat during business hours or via email for non-urgent inquiries. We respond to support requests within 24 hours during weekdays and may take longer on weekends or during major holidays (Idul Fitri, Idul Adha, Imlek).
For legal inquiries or formal notices regarding our terms, please send written communication to our compliance team via the contact form on our website. We acknowledge receipt of formal notices within 48 business hours and provide a substantive response within seven business days, where possible.
Legal and Jurisdiction Information
Service availability
indovet provides sports betting, live-dealer gaming, slot games, and esports markets only in jurisdictions where such services are permitted by local law. We do not determine which jurisdictions fall within this category; instead, we rely on users to verify compliance with their own local regulations before accessing our platform. Our services are subject to the laws and regulations of the jurisdictions in which they operate, and we comply with all applicable legal requirements including anti-money laundering (AML) protocols, Know Your Customer (KYC) standards, and gambling licensing directives where applicable. We maintain compliance documentation and conduct periodic audits to ensure our operations align with regulatory expectations. If you are uncertain whether indovet's services are legal in your jurisdiction, we encourage you to consult local authorities, legal counsel, or your financial regulator before opening an account or placing wagers. Our platform uses geolocation and user-provided information to identify high-risk jurisdictions; if we detect access from certain regions, we may restrict your account access or request additional verification. We continuously monitor regulatory changes across supported markets and adjust our terms and service availability accordingly.
Account eligibility
Eligibility to open and maintain an indovet account is determined by your local law. We do not impose a fixed minimum age; instead, we require that you meet the age of majority and legal eligibility threshold established in your jurisdiction to participate in online gaming, sports betting, and casino activities. During account registration, you declare that you meet all legal eligibility criteria in your jurisdiction. We enforce this declaration through identity verification; our KYC process confirms your age via government-issued identification (passport, national ID, driver's license). If your verification reveals that you do not meet your jurisdiction's legal requirements, we close your account and return your balance. We reserve the right to request additional documentation to verify eligibility at any time. If you are subject to legal or court-ordered restrictions on gambling in your jurisdiction—such as a court-imposed gambling ban or financial sanction—you are ineligible for indovet services. You are obligated to disclose any such restrictions to us during account opening; failure to disclose known restrictions is grounds for account closure and potential legal action. We periodically review accounts for compliance and may close accounts belonging to users who no longer meet eligibility criteria.
Local-law responsibility
You are solely responsible for verifying that your access to and use of indovet comply with the laws and regulations of your jurisdiction. We cannot provide legal advice, and our terms do not constitute legal guidance. Before opening an account or placing your first wager, you should consult the laws applicable in your location regarding online sports betting, casino gaming, and esports wagering. Regulations vary significantly by country, region, and even city; some jurisdictions permit sports betting but prohibit slots, while others restrict all forms of online gaming. It is your responsibility—not indovet's—to understand these distinctions and ensure compliance. If your jurisdiction prohibits or restricts online gaming, you may not use indovet's services, and any wagers placed in violation of local law are undertaken at your sole risk. indovet is not liable for legal consequences arising from your use of our platform in breach of local law. If you are uncertain about legal status in your area, we recommend contacting your local financial regulator, consumer protection authority, or a qualified attorney before proceeding. We reserve the right to suspend or close your account if we become aware that you are accessing indovet from a jurisdiction where our services are prohibited.
Data and privacy scope
When you create an indovet account, we collect personal data necessary for account verification, regulatory compliance, and service delivery. This data includes your full legal name, date of birth, email address, phone number, government-issued identity document (ID number and expiry), residential address, and banking details (account number and institution name for withdrawals). We collect this information during the KYC verification process and store it securely on encrypted servers. We use your data to verify your identity, prevent fraud and money laundering, process deposits and withdrawals, communicate important account information, and comply with anti-money laundering and gambling regulations. We do not sell, trade, or share your personal data with third parties except where required by law (such as requests from financial regulators or law enforcement). Our full data practices, retention periods, and your rights regarding your information are detailed in our Privacy Policy, available via the footer link on indovet's website. You have the right to access your personal data, request corrections, and withdraw consent to certain data uses, subject to our legal obligations. To exercise these rights or report a data concern, contact our support team. We retain your data for the duration of your account and for a minimum period thereafter as required by anti-money laundering regulations, typically seven years after account closure.
Contact for legal inquiries
If you have legal questions about indovet's operations, terms, or compliance, you may contact our compliance team via the contact form on our website or by emailing our support address (found in the footer). Please mark your correspondence "Legal Inquiry" or "Compliance Matter" in the subject line to ensure routing to the appropriate department. We acknowledge receipt of legal inquiries within 48 business hours and provide a substantive response within seven business days where practicable. For urgent compliance concerns, such as suspected regulatory violations or fraud, contact our support team via live chat during business hours to escalate to senior management immediately. All formal legal correspondence should be submitted in English. If you have filed a regulatory complaint or formal inquiry with a financial authority, gaming regulator, or consumer protection agency regarding indovet, please provide us with a copy or reference number so we may cooperate with the regulatory process. We maintain a formal legal and compliance team responsible for responding to government inquiries, processing formal disputes, and updating our terms to reflect regulatory changes. Our response times may vary depending on the complexity of the matter and the volume of inquiries received.